5 March 2024 · CMI Hino Adelaide

Your triple crown Dealer of the Year winner

CMI Hino Adelaide team

We are thrilled and proud to announce that CMI Hino Adelaide has won the coveted Metropolitan Dealer of the Year award for the 3rd consecutive year in a row.

General Manager, Nathan Chatfield proudly accepted this award on behalf of the entire team.

“I couldn’t be prouder of this team – every single person in our dealership consistently works hard across all areas of the business and stands by our CMI Hino values, and this award is simply a tribute to that,” said Nathan.

“While we don’t come to work to necessarily win awards, being recognised in this way is certainly a wonderful acknowledgement of the hard work the team put in each and every day.”

“We have a long-standing relationship with Hino, having been a Hino dealer for almost 55 years now and we are honoured to continue to represent such a quality brand and product,” Nathan concluded.

The accolades didn’t stop there for CMI Hino Adelaide, with the dealership also winning the metropolitan Customer Experience award along with Gold in Sales Excellence, Bronze in Parts Excellence, and Gold in Service Excellence, the latter for the second consecutive year.

Accepting the Sales Excellence award, CMI Hino Adelaide’s Sales Manager, Dani Brown said, “I'm incredibly proud of the team and what they do each and every day.”

"Being recognised for both Sales Excellence and also the Customer Service award is testament to the tireless effort the team puts in building exceptional customer relationships, understanding what the customer and their business needs and then delivering on this,” Dani adds.

“I know that the entire dealership from sales and service right through to parts and admin genuinely prioritise the needs of our customers and we're thrilled that Hino Australia has acknowledged everyone's commitment and effort,” concludes Dani.

CMI Hino Adelaide Team
Hino Dealer of the Year

Service Manager Michael Papas accepted the Gold Service Excellence award on behalf of the service team acknowledging that, “this is most definitely a team effort and a testament to the work each of them do daily whether that’s servicing an engine, or greeting our customers at the service desk.”

Wrapping up a stellar evening, CMI Hino Adelaide maintained their impressive streak by receiving the esteemed President’s Award for the third year running.

Accepting this award alongside Nathan Chatfield was CMV Group Managing Director, Paul Crawford who said, “This is an incredible milestone year for the CMV Group, as we celebrate 90 years as a privately owned, 4th generation Australian family business, and this is also an incredible achievement for the team at CMI Hino Adelaide”.

“There are many excellent Hino dealerships in the Australian network, so we are both proud and humbled to be recognised in this way,” Paul added.

Sister dealership CMI Hino Melbourne also joined in on the celebrations, receiving silver awards for both Parts and Service Excellence.

“I’m incredibly proud of the dedication and hard work the CMI Hino Melbourne team has put in over the past year,” said Mark Dempsey, General Manager, CMI Hino Melbourne.

“Winning silver for both Parts Excellence and the Sales Excellence categories speaks volumes about the commitment and collective efforts of everyone involved in those teams.”

“We are determined to ensure that our customer relationships and the experience for them is at the forefront of our minds in every touchpoint we have,” concludes Mark.

Dealer Of The Year Group Shot
Dealer Of The Year Nathan
Dealer Of The Year Group Photo
Dealer Of The Year Winning Speech

This year the 2023 Hino Dealer of the Year awards were held in a custom-designed marquee set up on the Bennelong Lawn within the Royal Botanical Gardens alongside Sydney Harbour on Saturday, 24th February and attended by Satoshi Ogiso, President, and CEO of Hino Motors, Ltd and Richard Emery, President, and CEO of Hino Australia.

“The annual Dealer of the Year awards are an important opportunity for us to reflect and collectively celebrate the success of 2023, while also congratulating our pre-eminent dealerships on their success,” remarked Richard Emery.

The achievements of both the CMI Hino Adelaide and Melbourne dealerships continue to demonstrate our teams’ dedication to delivering exceptional customer service across all facets of the business and we deeply appreciate the continued support we receive from our all customers.

CMI Hino Michael and Wendy
CMI Hino Adelaide Dani and Mario
CMI Hino Melbourne Adam